Patient
Call us at 888.358.1580 or Email Customer Service
for questions about any current or future orders.
Patient FAQs
If you received your order through Comfort Care Medical and your insurance claim has been processed, you may be eligible for a refund if there was an overpayment. Common reasons for overpayment include secondary insurance covering patient responsibility, meeting your deductible, or out-of-network claim adjustments.
- Within 45 Days of Payment: Refunds will be issued directly to your initial payment method. Please allow 3-5 business days for the refund to appear on your statement.
- Over 45 Days or Paid by Check: Refunds must then be issued via a physical check, sent on the 15th of every month.
Manufacturers generally recommend replacing lymphedema garments every six months. This ensures the garments maintain their optimal elasticity and effectiveness in managing swelling. Regular replacement is crucial because the material can lose its compression strength over time, reducing its therapeutic benefits.
Yes, for most garments your insurance company will require a prescription for coverage. We will contact your referring physician to obtain one.
Yes, in most instances a prescription is needed in order to acquire medical grade compression. We will contact your physician to obtain a prescription for you.
At Comfort Care Medical, we verify your insurance coverage for compression products. Whether referred by a therapist/physician or contacting us directly, we will verify your benefits to determine coverage. We will then contact you to review your coverage and provide detailed financial information regarding copay, coinsurance, and deductibles. Our goal is to ensure you have a clear understanding of your insurance benefits and any out-of-pocket costs.
We guarantee all aspects of delivery, ensuring the garment reaches the patient or clinic in a timely manner, no matter the location. The time it takes to receive your compression garments can vary based on the type of garment and the supplier/manufacturer, Daytime elastic support products typically do not require insurance authorization and can be ordered immediately. Most products are delivered within 3-7 days, while custom-made products take somewhere between 1-2 weeks for production and delivery.
Please keep an eye out for a Delivery ticket from Comfort Care sent via DocuSign. Once you receive your medical items, sign the delivery ticket as soon as you can, so we can facilitate the insurance process. For your convenience, automatic reminders are sent every three days so that the form is readily accessible in your inbox. It’s a quick and secure step to confirm receipt of your items.
Please note Without this signed document, we’re unable to submit a claim on your behalf. This is a requirement by your insurance, and without it, they will not provide coverage for your garments.
If you opt in for communications, you will receive periodic text messages keeping you informed about the status of your order and its progress through each stage of the process. Otherwise, you can call our office for an update on the status of your order.
Call us at 888.358.1580 or email us at customerservice@comfortcaremd.
How These Terms Affect Your Payments
- Before Meeting Your Deductible: You are responsible for the full cost of healthcare services until your deductible is met.
- After Meeting Your Deductible: You will pay either a copay and/or coinsurance for covered services as specified by your insurance plan.
Some insurance companies may insist that you have coverage for the garment, but what they won’t tell you is that they reimburse below the actual cost of the garment. Although they technically offer ‘coverage,’ the reimbursement rates are often insufficient to cover the full cost. If we are contracted in-network with your insurance, we cannot process the claim out-of-network. In these cases, we will work with you and your therapist to explore other options for obtaining your garment.

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